SyteLine Support Services

Flexible SyteLine Support

An extension of your internal resource.

We offer a range of support packages to supplement Infor’s own customer assistance. Our post-implementation support is renowned. Whether it’s to troubleshoot issues, apply updates, or ensure the system continues to meet evolving business needs.

By offering a range of SyteLine skills at competitive prices, our packages are designed to provide a central support facility that is flexible to suit individual needs.

Enhancing Your
SyteLine Experience

Supporting all your needs.

Every customer is different and so are their support needs. We recognise that there will be times when you might need more support than others. That’s why our support is designed to be flexible enough to scale as demand dictates. We do this to ensure spend is not wasted, and that cost is aligned with your business need.

While Infor provide first line break fix support as part of your annual subscription or maintenance payment, we were the first partner to offer an extended and more in-depth service. We support a variety of manufacturers, helping them optimise their day-to-day operations and drive performance.

Infor SyteLine (CloudSuite Industrial)

Our help desk is an extension of our customers’ internal teams and brings our vast knowledge of the SyteLine product into the heart of your business.

Benefits of Inforlogic SyteLine support services:

Guaranteed response times
Accelerated support across all areas of SyteLine
Escalation framework where issues require third party intervention
Extensive experience to understand and address day to day issues in a timely and responsive manner.

In developing SyteLine to support specific areas of our business, Inforlogic has proved invaluable. We are a small team, so rely heavily on external expertise and resourcing. This model also ensures that we utilise the resource as and when we need it, and this flexibility keeps the cost commensurate with the task. Downtime is not something we can tolerate and through working with Inforlogic, we have every confidence that we don’t need to worry.